Shields Health Solutions
  • 29-Aug-2017 to 25-Oct-2017 (EST)
  • UMass Medical Center
  • Worcester, MA, USA
  • Full Time

The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success. 

Responsibilities: 

  • Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
  • As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
  • Educate prospective pharmacy patients on how hospital serves patients and improves their overall care;
  • Handle all medication needs of patients;
  • Grow the specialty pharmacies patient population
  • Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions, etc;
  • Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list;
  • Help develop new processes to ensure smooth operations and patient care;
  • Interpret and enter prescriptions;
  • Clarify prescription orders with pharmacist and/or clinician as appropriate;
  • Perform pharmaceutical calculations;
  • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
  • Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
  • Answer, resolve and triage inbound inquiries;
  • Provide outbound therapy/medication adherence check-ups;
  • Secure refill prescriptions;
  • Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance;
  • Communicate directly with patients to assist them in the awareness of their medications;
  • Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up;
  • Manage, organize, and update relevant data using database applications;
  • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
  • Identify trends, resolves problems; recommend improvements; implement change;
  • Actively participate in process improvement initiatives;
  • Act as a value-added business partner to stakeholders throughout the organization;
  • Protect organization's value by keeping information confidential;
  • Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations;

Skills/Qualifications:

  • Required Licensure/Certification: We are seeking experienced pharmacy technicians who are registered with the State of employment and also nationally certified as a CPhT.  Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe.  Continued employment is contingent upon meeting these requirements.
  • Years of Experience: Required: 3-5 years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
  • Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must 
  • Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
  • Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
  • Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus




Shields Health Solutions
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