Shields Health Solutions
  • 26-Oct-2017 to 25-Dec-2017 (EST)
  • UMass Medical Center
  • Worcester, MA, USA
  • Full Time

Who we are:

As the first and largest specialty pharmacy integrator and accelerator, Shields Health Solutions sits at the nexus of the $200B specialty pharmacy industry. Shields builds and manages hospital-owned specialty pharmacies for health systems who want to offer coordinated care services for patients with chronic illness. Shields Health Solutions' patient-centric TelemetryRx platform enables health systems to improve medication adherence, reduce patient readmission rates, and ultimately improve health outcomes through the collection and distillation of clinical, behavioral, and financial data. Shields Health Solutions is one of the fastest growing healthcare companies and has proven its immense impact on patients' lives


Whom we are looking for:

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services.  We are seeking experienced pharmacy technicians who are registered with the State of employment and also nationally certified as a CPhT.  Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe.  Continued employment is contingent upon meeting these requirements.   Critical to this position is a person who is able to establish strong and credible relationships with patients, clinicians and internal Shields staff in a data driven and collaborative team environment.  Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. A natural forward-planner who critically assesses own performance while accepting and implementing constructive feedback.  Mature, well-presented, professional and comfortable in dealing with others both in-person and on the phone.  Applicant must be reliable, tolerant, and determined; an empathic communicator, able to see things from the other person's point of view.  Most importantly, person must be able to work as a member of a close-knit team both in the clinic and internally. 


What you will do:

The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success. 


Details on the role:

  • Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
  • As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
  • Educate prospective pharmacy patients on how hospital serves patients and improves their overall care;
  • Handle all medication needs of patients;
  • Grow the specialty pharmacies patient population
  • Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions, etc;
  • Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list;
  • Help develop new processes to ensure smooth operations and patient care;
  • Interpret and enter prescriptions;
  • Clarify prescription orders with pharmacist and/or clinician as appropriate;
  • Perform pharmaceutical calculations;
  • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
  • Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
  • Answer, resolve and triage inbound inquiries;
  • Provide outbound therapy/medication adherence check-ups;
  • Secure refill prescriptions;
  • Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance;
  • Communicate directly with patients to assist them in the awareness of their medications;
  • Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up;
  • Manage, organize, and update relevant data using database applications;
  • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
  • Identify trends, resolves problems; recommend improvements; implement change;
  • Actively participate in process improvement initiatives;
  • Act as a value-added business partner to stakeholders throughout the organization;
  • Protect organization's value by keeping information confidential;
  • Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations;


What you need:

  • Registered with the State of employment and also nationally certified as a CPhT.  Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe.  Continued employment is contingent upon meeting these requirements.
  • Years of Experience: 3-5 years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
  • Strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must 
  • Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
  • Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
  • Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Shields Health Solutions
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