Shields Health Solutions
  • 11-Jul-2017 to 09-Sep-2017 (EST)
  • Worcester, MA, USA
  • Full Time

Business overview:

One of the fastest growing companies in America, Shields Health Solutions partners with hospital leaders on every aspect of specialty pharmacy creation and management. The company provides the fastest, lowest risk model for Hospital leaders to create a hospital-owned specialty pharmacy business, whether starting from scratch or adding specialty capabilities to a hospital's existing pharmacy programs.


General description: 

The Organization is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing organization in the specialty pharmacy management services space. Applicant must hold a Doctor of Pharmacy (PharmD) or BS in Pharmacy and be a licensed Pharmacist.  In addition, this individual must have sound business acumen capable of identifying opportunities, developing action plans and delivering results.  Applicant should have a positive outlook and a clear focus on high quality. A natural forward-planner who critically assesses own performance. Mature, credible, well-presented, professional and comfortable in dealing with others both in-person and on the phone. Critical to this position is a person who is able to work well under deadlines and time pressures. Applicant must be reliable, tolerant, and determined; an empathic communicator, able to see things from the other person's point of view. Most importantly, person must be able to work as a member of a close-knit team.  Applicant should be aware that regional geographic responsibilities may increase with company growth.

Job Purpose: 

The Regional Manager provides integrated support across stakeholders (providers, clinical staff, hospital administration, pharmacy, vendors) and throughout the outpatient specialty pharmacy program continuum of care. He/she is responsible to ensure that our hospital partner's Specialty pharmacy is delivering "legendary care," to all of their patients. Also responsible for proactively identifying growth opportunities for the specialty pharmacy program and building cost benefit analysis to determine initial viability. 


Together with his/her direct report (the Manager of Patient Services), the Regional Manager provides oversight of all pharmacy patient liaisons that are integrated within hospital partner clinics covering multiple specialties including but not limited to MS, Oncology, Pediatrics, Pulmonology, Rheumatology, Transplant, Infectious Diseases, and Dermatology. The liaisons are responsible for patient benefits investigation, prior authorization, and monitoring patient medication adherence to ensure that patients can seamlessly access their outpatient prescriptions. The Regional Manager will manage all aspects of Shield's day to day operations and relationship with hospital partners on behalf of Shield's. This individual will be responsible for coordinating with pharmacy, administrative, and clinical leadership to develop, implement, and monitor performance on growth initiatives while maintaining excellent patient and clinician satisfaction scores.

The Regional Manager drives and supports our TelemetryRx program and provides leadership and communication between the Liaison team, the Patient Support Center and the Specialty Pharmacy to ensure consistent workflow and appropriate communications between interdepartmental team members.  He/she will troubleshoot issues related to fulfillment and issues that affect patient care, and implement sound procedures that ensure on-time delivery of medications to clinic, home or other location of patient choice.

The Regional Manager is responsible to ensure all aspects of government payer and commercial payer contracts, patient assistance programs, State and Federal pharmacy and drug regulations, manufacturer shipping standards, and accreditations standards are fully met.

Specific skills/qualifications:

Required Licensure/Certification:  Applicant must hold a Doctor of Pharmacy (PharmD) or BS in Pharmacy and be a licensed Pharmacist in the States they have responsibility for.  If applicant is not licensed in one of the states in their region, license must be obtained within a defined, mutually agreed upon time with Shields leadership.

Years of Experience: 7+ of hospital/pharmacy/healthcare experience

Skills: Analyze data, exercise good judgment, possess strong verbal communication skills, have deep knowledge of pharmacology developments and FDA health regulations, understanding of state board of pharmacy rules and regulations, able to manage processes, exhibit strong technical and clinical skills, excellent leader and manager of people, constant focus on legal compliance, highly productive, quality focused, maniacal attention to detail, highly computer proficient. Experience in process development, process mapping, process improvement, and pharmacy operations. Capable of operating with limited direct oversight. Ability to build collaborative and meaningful relationships across multiple and diverse stakeholders.

Traits: Organized, high-integrity, attention to detail, relationship-focused, dependable, quality focus, empathetic, good listener/communicator

Other: Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of specialty medications prescribed for disease states including but not limited to MS, Oncology, Pediatrics, Pulmonology, Rheumatology, Transplant, Infectious Diseases, and Dermatology.

Job Duties:

  • Serves as a leader and coordinator in enabling the growth of the Organization's specialty pharmacy;
  • Identify trends, resolves problems; and lead the development of processes and initiatives to continuously improve the pharmacy's integration with prescribing clinics to ensure the best patient service;
  • Facilitate effective communication between the pharmacy, pharmacy liaisons (who will be located in the hospital's clinics), Shields Patient Support Center ("PSC"), and clinical areas throughout the hospital;
  • Facilitate effective communication with Shields. Ensures legendary care is delivered to all patients, and proactively steps in to serve in any capacity;
  • Communicate and collaborate with Shields corporate resources to effectively leverage respective subject matter expertise to ensure hospital partner expectations are consistently exceeded
  • Collaborate with hospital pharmacy director to evaluate their pharmacy work flows and processes to advise on quality and operational improvement initiatives to maximize performance specifically:
    • Completes pharmacy operational requirements by organizing and optimizing technicians' work flow; verifying their preparation and labeling of pharmaceuticals; verifying prescriptions; care coordination, identifying and resolving insurance related issues, recognizing situations where financial assistance can be applied.
    • Complies with state and federal drug laws as regulated by the state board of pharmacy, the drug enforcement administration, and local policies and procedures; maintaining records for controlled substances; removing outdated and damaged drugs from the pharmacy inventory; supervising the work results of support personnel; maintaining current registration; studying existing and new legislation; anticipating legislation; advising management on needed actions;
    • Develops own knowledge by participating in education programs; training pharmacy staff, students, interns, externs, residents, and health care professionals;
  • Manage, organize, and update relevant data using database applications;
  • Protects organization's value by keeping information confidential;
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
  • Willing to do whatever is necessary for the betterment of the Organization;
  • Other duties as assigned;
Shields Health Solutions
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