Shields Health Solutions
  • 01-Oct-2017 to 30-Nov-2017 (EST)
  • Operations - Clinical
  • New York, NY, USA
  • Full Time

If you are an experienced, highly motivated pharmacy technician with a passion to help patients, a desire to progress in your career, and an interest in traveling the National Integration Pharmacy Liaison position is for you.

Once Shields enters a partnership with a hospital system to launch their specialty pharmacy program, the National Integration Pharmacy Liaison will be deployed to a designated specialty clinic within the hospital system to provide face-to-face, high touch care to specialty patients for a specific period of time (typically 3-6 months).  When not engaged with a new partner, the National Integration Liaison will be assigned to work with another liaison at a high-volume clinic at an existing Shields partner location.

The role is flexible on location (e.g.: Worcester/Springfield, MA or Hartford, CT) with weekly travel (Monday Friday) to your assigned location.  You may also be deployed for long-term coverage situations in existing hospital partnerships as unique business needs arise.


  • Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
  • Provide education about the Shields care model to clinic leadership, staff and patients
  • Adapt quickly to new environments and therapeutic areas in order to operate effectively as a liaison
  • Work with our TelemetryRx team to ensure that every patient who can benefit from specialty pharmacy services has the opportunity to do so
  • Explain the benefits of our hospital partner's specialty pharmacy, without impeding patient choice of pharmacy, and achieving patient participation
  • Successfully enroll patients into the program
  • Work with our implementation team to recommend workflow enhancements to help the clinic deliver the highest level of patient care
  • Independently or in partnership with our centralized Patient Support Center, perform benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need
  • Provide direct support to patients to ensure that they are supported throughout their medication therapy
  • Proactively communicate and triage any clinical questions to an appropriate clinician (pharmacist, nurse, or provider)
  • Work with the implementation and training teams to onboard a permanent liaison hired for your assigned clinic/location 
  • Travel costs will be reimbursed (in accordance with company expense reimbursement policy).  In addition, a travel "differential" (or "stipend") will be included in the compensation package for this position.

Specific Skills/Qualifications: 

Required Licensure/Certification: Experienced pharmacy technicians who are nationally certified as a CPhT. Should certification need to be obtained or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required: 3-5 years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.

Skills:  Strong interpersonal skills, strong verbal and written communication skills, highly proficient in systems such as MS Office (e.g., Word, Excel), EMR systems (e.g., EPIC, Cerner, or Meditech), and dispensing systems (e.g., QS1, RX30, or Computer Rx)

Traits: A passion for helping patients.  Organized, high-integrity, attention to detail, ability to multi-task and work independently, dependable, quality focus, empathetic, good listener/communicator, able to effectively transfer knowledge to others. Energetic, outgoing, highly motivated team player

Other:  Discretion and confidentiality is essential as position deals with highly sensitive and private data.  Broad knowledge of specialty disease states and medications is optimal.




Shields Health Solutions
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